FAQ'S
At Yasin Silver Collection, we understand that customers may have questions regarding our products, ordering process, shipping, returns, and other services. Below are some of the most commonly asked questions along with their answers to help provide clarity and a better shopping experience.
What type of products do you sell?
Yasin Silver Collection offers a wide range of jewelry for men, women, and kids. Our collection includes stylish and elegant designs suitable for everyday wear as well as special occasions. We focus on providing high-quality jewelry that combines modern trends with timeless elegance.
How can I place an order?
Customers can place an order directly through our website by selecting their desired products, adding them to the cart, and completing the checkout process. Once the order is placed successfully, customers will receive a confirmation for their purchase along with further order details.
How long does delivery take?
Delivery within Pakistan usually takes approximately 8 to 10 business days. Delivery time may vary depending on the customer’s location, courier service, weather conditions, or other unforeseen delays. We always try our best to ensure timely delivery for every order.
What are the shipping charges?
Shipping charges may vary depending on location, order value, or promotional offers. Any applicable shipping fee will be clearly shown at checkout before the order is completed. Customers are advised to review shipping details before placing their order.
What is your return policy?
We offer a 7-day return policy. Customers can request a return within 7 days of receiving their order, provided the item is unused, undamaged, and in its original packaging with all tags and invoice included. Returns that do not meet these conditions may not be accepted.
How long does a refund take?
Once a returned item is received and inspected, refunds are usually processed within 5 to 7 business days. The actual time for the refund to reflect in the customer’s account may vary depending on the payment method or bank processing times.
What should I do if I receive a damaged or wrong item?
If a customer receives a damaged, defective, or incorrect item, they should contact us as soon as possible with order details and clear images of the product. After verification, we will take appropriate action, which may include replacement, exchange, or refund depending on the situation.
Can I cancel my order after placing it?
Orders can be cancelled only if they have not been processed or shipped yet. Once an order is dispatched, it cannot be cancelled. Customers are advised to contact us immediately if they wish to cancel an order.
How can I contact customer support?
Customers can reach Yasin Silver Collection through the contact details provided below for any questions, support, or assistance related to orders or policies.
Email: yasinsilvercollection.pk@gmail.com
Phone: +923108767908